Frequently Asked Questions
Everything you need to know about your next pair of frames.
How do I provide my prescription for my new glasses?
You can upload a photo of your prescription during the checkout process, or email it to our customer care team after placing your order. Please ensure the PD (Pupillary Distance) is included.
What is your return policy for prescription lenses?
We offer a 30-day fit guarantee. If you are not satisfied with your frames or if the prescription doesn't feel right, you can return them for a full refund or a one-time exchange.
How long does shipping take for prescription eyewear?
Standard shipping takes 5-7 business days. For prescription lenses, please allow an additional 3-5 business days for our lab to custom-craft and quality-check your lenses before dispatch.
Are your designer frames authentic?
Yes, we are an authorized retailer for all brands we carry. Every pair of glasses comes with the original designer case, cleaning cloth, and a certificate of authenticity where provided by the manufacturer.
Do you offer blue light blocking technology?
Absolutely. You can add blue light filtering to any pair of frames, whether you require a prescription or simply want non-prescription lenses for digital screen protection.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Affirm and Klarna, allowing you to buy now and pay over time.